Return & Refund Policy

At Posencon, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy applies to all orders placed through www.posencon.com.

Return Eligibility

We accept returns for both defective and non-defective products within 14 days from the delivery date.

To be eligible for a return, your item must meet the following requirements:

• The item must be new and unused.
• The item must be unworn, unwashed, and in its original condition.
• All original tags, packaging, and accessories must be included.
• The item must not show any signs of damage, wear, alteration, or misuse.

Returns that do not meet these requirements may not be accepted.

Return Process

To request a return, please contact our customer support team within 14 days of receiving your order.

Please provide the following information:

• Your order number.
• The item(s) you would like to return.
• The reason for the return.
• Photos of the item if it is defective, damaged, or incorrect.

Once your return request has been reviewed and approved, we will provide return instructions.

Please do not send items back before receiving approval from our customer service team.

Return Shipping

Returns must be shipped back by mail.

• Customers are responsible for return shipping costs and return labels.
• If the item received is defective, damaged, or incorrect due to our mistake, please contact us for assistance.
• We recommend using a trackable shipping service when returning your order.

Exchanges

We accept exchanges for eligible products.

If you would like to exchange an item for another size, color, or product, please contact our customer support team within 14 days of delivery.

Exchange items must meet the same return requirements listed above.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If your refund is approved:

• The refund will be issued to your original payment method.
• Please allow up to 20 days for refund processing.
• Your bank or payment provider may require additional time before the funds appear in your account.

There are no restocking fees for approved returns.

Damaged, Defective, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us within the return period.

Please include your order number and clear photos showing the issue.

After reviewing your request, we will provide an appropriate solution, which may include:

• A replacement item.
• An exchange.
• A refund.

Non-Returnable Items

The following items may not be eligible for return:

• Items that have been worn, washed, or altered.
• Items without original tags or packaging.
• Items damaged due to improper use or customer handling.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Posencon Customer Support

Email: info@posencon.com

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT)